Services

Our Consultancy has substantial experience, particularly within the public sector, and will ably deliver:

Strategic business case development and service visioning.

Performance and change management.

BPR, process mapping and front office / CRM integration

Development of monitoring / management and reporting systems – recording “what’s of value”.

Service review, recovery and interim management.

Business efficiency implementation.

Procurement and contract negotiation production of contract documentation from PID to BAFO, including Outsource, Insource, partnerships, TUPE.

Management of contractual service transitions.

Implementation planning, project and programme management.

Feasibility studies and diagnostic reviews advisors to major research projects.

ICT optimisation / e-enablement maximising access to services via the web.

Mobile working - enhancing efficiency and customer experience.

Organisational development (assessment and realignment).

Community and economic development strategies.

Management development. Policy development and evaluation.

Consumer satisfaction studies and customer service strategies.

Initiation and construction of bids to government funding programmes.