Expertise

Ian Baker, Managing Director and formerly the Managing Director of ESP, is the principal consultant with an unsurpassed reputation for delivering successful consultancy and support outcomes. Ian will only work with personally known and proven senior colleagues, where projects require this additional input.

IBA have a proven track record of independent service analysis, providing clients with the unbiased information required for service delivery. Our resources comprise only the highest calibre consultancy specialists who have built a reputation for combining strategic analysis, a detailed understanding of service delivery issues and practical knowledge of the related systems. This productive mix of local government experience, practitioner skills and unique technical insight makes us particularly well placed to identify and resolve service delivery issues.

Our reputation for leading on service review and major change programmes, which deliver measurable improvements in efficiency and customer service, is evidenced by our recent involvement with Centre of Excellence reviews, where we have provided specialist input to identify and quantify potential local and regional efficiencies.

IBA is typically requested by local authorities to review their organisation or service issues, identifying and delivering strategic improvement, often re-engineering services and facilitating leading-edge integration of front/back office systems.

Our capability generally allows us to operate as a seamless and integral part of the management team or, where required, to 'own' full service or client responsibility.